
Step 1: Claim and complete your Google Business Profile
Your profile is the foundation of local visibility. Verify it, choose the most specific primary category, add secondary categories that genuinely apply, write an accurate description, list every service, set opening hours including bank holidays, and upload real photos of your premises, team and work.
Step 2: Make your business details consistent
Your business name, address and phone number should be identical on your website, your profile and every directory listing. Inconsistent details confuse search engines and customers. Start with the big UK sources — Apple Business Connect, Bing Places, Yell, Thomson Local, Facebook and your industry's main directories.
Step 3: Build a steady flow of genuine reviews
Ask every satisfied customer for a review, make it easy with a direct link, and reply to every review — positive or negative — politely. Never buy reviews, offer incentives for them, or only ask happy customers; these practices break Google's policies and UK consumer protection law.
Step 4: Optimise your website for local intent
- Include your town or region naturally in titles and headings where it is accurate
- Create one strong page per real location or core service
- Embed a map and show your address and phone number on every page
- Add LocalBusiness structured data that matches your visible details
- Make sure the site loads quickly on mobile — most local searches happen on phones
Step 5: Earn local links and mentions
Sponsor a local event, join your chamber of commerce, contribute expert comment to local news, and ask suppliers or partners to list you. A handful of relevant local links is worth far more than hundreds of unrelated ones.
Step 6: Post updates and answer questions
Regular posts, offers and answers to common questions on your profile show that the business is active and help customers decide.
Step 7: Measure what matters
Track calls, direction requests and website clicks in your Business Profile performance report, and enquiries in Google Analytics. Ranking checks are useful, but leads are the real measure.